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Legal

Terms of Service

Last updated [ EFFECTIVE DATE ]

These terms are an agreement between you and [ LEGAL ENTITY NAME ], [ REGISTERED ADDRESS ] ("we", "us"), and govern your use of the MemoryBox app. By creating an account or using the app, you accept them. If you do not accept them, please do not use MemoryBox.

1. Who may use MemoryBox

You must be at least [ AGE — must match your App Store age rating ] to use MemoryBox. By using it you confirm that you meet that age requirement and that you are able to enter into this agreement.

2. Your account

You are responsible for keeping your login credentials secure and for activity that happens under your account. Tell us promptly at admin@memory-bx.com if you believe your account has been accessed by someone else. Please keep the information on your profile accurate.

3. Your content

You own what you create. The memories you save — your writing, photographs, and voice recordings — remain yours. These terms do not transfer ownership to us.

To run the service, you grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, back up, reproduce, and display your content, solely in order to operate and provide MemoryBox to you and to the people you choose to share with. This licence exists so that we can legally put your photo on your screen and on your friend's screen. It ends when you delete the content or your account, subject to the retention described in our Privacy Policy and to copies retained by people you shared with.

You confirm that you have the right to upload what you upload, including the right to share images of other people where the law where you live requires their consent.

4. Community guidelines and acceptable use

MemoryBox is for sharing memories with the people you choose. Treat everyone in your circles with respect. In short:

  • Zero tolerance. Objectionable content and abusive users are not allowed. Content that breaks the rules below is removed, and accounts that post it can be suspended or removed, without warning when the harm is serious.
  • Report it. In the app, press and hold a comment, or use the ••• menu on a memory, a profile or a circle, and choose Report. Pick a reason and, if you like, add details. We review every report within 24 hours. You can also email admin@memory-bx.com.
  • Block them. From the same menus choose Block. A blocked person can't see your memories, comment on them, send you friend requests or invite you, and you won't see their memories or comments. Unblock any time in Settings → Privacy & Security → Blocked accounts.
  • In danger? If someone is at immediate risk, contact your local emergency services first.

There is no tolerance for objectionable content or abusive behaviour on MemoryBox. You may not use the app to post, store, or share content that:

  • is unlawful, or promotes or facilitates unlawful activity;
  • sexualises children in any way, or depicts child abuse;
  • harasses, bullies, threatens, defames, or targets any person;
  • incites violence, or promotes hatred against people on the basis of race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, or age;
  • is pornographic, gratuitously violent, or otherwise obscene;
  • infringes anyone's copyright, trademark, privacy, or other rights;
  • impersonates another person, or misrepresents your affiliation with anyone;
  • is spam, or is distributed through automated or bulk means.

You also may not attempt to access accounts or data that are not yours, probe or disrupt the service, reverse engineer the app, or use it in a way that interferes with other people's use of it.

5. Reporting, moderation, and enforcement

Every memory, comment, profile and circle you can see can be reported from within the app. Reports go to a moderation queue that we review.

We review reports of objectionable content and act on them within 24 hours of receiving them. Acting may mean removing the content, restricting or suspending the account responsible, or removing the account entirely. We may act on content that breaches these terms whether or not it has been reported, and we may do so without notice where the content is seriously harmful.

Reports are confidential. The person you report is not told who reported them.

You can block any other user from their profile, from one of their memories, or from one of their comments. Blocking works both ways: neither of you sees the other's memories, comments or reactions, and the blocked person can't comment on your memories, send you friend requests or invite you to circles or lifestories. A friendship between you ends, and their comments and reactions on your memories are removed. The blocked person isn't told. You can unblock them in Settings → Privacy & Security → Blocked accounts.

If someone declines your friend request, you can send them a new one after 30 days.

If you believe your content or account was removed in error, contact admin@memory-bx.com and we will review the decision.

You choose who sees each memory: yourself only, specific people, or a circle. You may also create a public link to an individual memory. Anyone holding that link can view that memory without an account, and may pass it on. Only create a public link for content you are willing to make public. You can revoke a link at any time, which stops it working, but we cannot recover copies that others have already made.

7. AI-assisted features

MemoryBox uses third-party AI services to transcribe voice recordings and to suggest titles, prompts, and writing. These features are provided on an as-is basis: transcriptions and suggestions may be inaccurate or incomplete, and you should review them before relying on them. Using these features means your content is sent to those providers for processing, as set out in our Privacy Policy. If you would rather not have content processed this way, do not use those features.

8. Service availability and changes

We work to keep MemoryBox available, but we do not guarantee uninterrupted service. We may change, suspend, or discontinue features. If we discontinue the service entirely, we will give you reasonable notice and a means of exporting your content where we are able to.

MemoryBox is not a backup service. Please keep your own copies of anything you cannot afford to lose.

9. Ending this agreement

You may stop using MemoryBox and delete your account at any time. We may suspend or terminate your account if you materially breach these terms, if we are required to by law, or if continuing to provide the service to you would expose us or other users to harm or liability. Sections that by their nature should survive termination — content licences already granted to other users, disclaimers, and limitations of liability — do so.

10. Disclaimers

To the fullest extent the law allows, MemoryBox is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these terms limits rights you have as a consumer that cannot be limited by law.

11. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, data, or goodwill, arising from your use of MemoryBox. Our total liability arising out of or relating to these terms is limited to [ CAP — e.g. the greater of amounts you paid us in the past 12 months, or GBP 100 ].

Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

12. Changes to these terms

We may update these terms. When we make a material change we will update the date at the top of this page and, where the change significantly affects you, give notice in the app. Continuing to use MemoryBox after a change takes effect means you accept the updated terms.

13. Governing law

These terms are governed by the laws of [ JURISDICTION, e.g. England and Wales ], and the courts of [ JURISDICTION ] have exclusive jurisdiction, except where mandatory law in your country of residence gives you the right to bring proceedings locally.

14. Contact

admin@memory-bx.com
[ LEGAL ENTITY NAME AND REGISTERED ADDRESS ]