Join the waitlist

Legal

Delete your account

Last updated [ EFFECTIVE DATE ]

You can permanently delete your MemoryBox account and the data connected to it at any time. Deletion is immediate and cannot be undone.

Delete from the app

  1. Open MemoryBox and sign in.
  2. Go to Profile → Settings.
  3. Under Account, tap Delete account.
  4. Read the summary of what will be deleted and tap Continue.
  5. Type DELETE and tap Delete forever.

You will be signed out once your account has been deleted.

Can't use the app?

Email admin@memory-bx.com from the email address on your account, with the subject "Delete my account". So that nobody else can delete your account, we only act on requests sent from that address, or after confirming it is yours. We will confirm by email once deletion is complete.

What is deleted

  • Your memories, including their photos, videos and audio recordings
  • Your comments and reactions
  • Your Lifestories, the tagged people you have added, and any public share links you created
  • Your Family & Friends connections, circle memberships and invitations
  • Your notifications, notification settings and device push tokens
  • Your profile and your sign-in credentials

What happens to shared spaces

  • Circles you own are handed to the member who has been in the circle longest, so other members keep their shared space. If you are the only member, the circle is deleted.
  • Memories other people created stay with them, even if they were shared with you.
  • Reports you received from other users are kept for moderation, without your account attached.

Backups

Deleted data is removed from our live systems immediately. Copies may remain in encrypted backups for up to [ BACKUP RETENTION PERIOD ], after which they are overwritten. Backups are not used to restore individual accounts.